Outcomes of government digitization and effects on accountability in Benin

Purpose This paper aims to explain the impacts of ongoing digitization reform in Benin. It demonstrates that a well-conducted can reduce corruption, improve performance and bring citizens closer administration. also highlights elements needed ensure success such reform. Design/methodology/approach The services processes on both administrative structures accountability mechanisms are described discussed through analysis interviews conducted with government officials key external stakeholders. Findings indicate implementation new technologies has created difficulties for public servants reaching out entire population is still proving challenging. However, helped prevent abuses corruption management, it raised hopes improving state–citizen relationship long run. Originality/value adds research digitization, relationships developing countries. fills gap literature by directly analyzing between